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Sephora vs. Ulta: Two Beauty Americas

Both retailers built world-class loyalty programs. But looked at from outside the store, through verified purchase data on 6.4 million US beauty-store customers, they are two very different audiences. Here is what the BeautyGraph sees.

The scale gap

In Skydeo's verified transaction graph, Ulta's customer base is roughly twice the size of Sephora's.

4.3M
Ulta Beauty customers
2.1M
Sephora customers

The loyalty asymmetry

1.03 million people shop both stores. But the overlap is wildly lopsided.

49% of Sephora customers also shop Ulta

Only 24% of Ulta customers also shop Sephora

What that means

  • Half of Sephora's customer base is contestable: they already walk into an Ulta.
  • 76% of Ulta's customers never transact at Sephora. A brand that only reaches Sephora's audience misses most of specialty beauty.
  • For beauty brands sold in both: the incremental reach is asymmetric. Plan media accordingly.

Shared DNA: beauty runs on a calendar

Both customer bases over-index most strongly on the same thing: seasonal shopping moments. Easter, Black Friday, New Year's, Thanksgiving, and Cyber Monday shoppers top the affinity charts for both retailers, alongside readers, home cooks, and casual gamers. Beauty buying is event-driven, and value matters: both bases over-index in sub-$75k household income bands.

The difference is intensity. Sephora's base is half the size but indexes roughly twice as hard on the same traits: a smaller, denser, higher-signal audience. Ulta's base behaves like mass America.

Methodology

Figures from Skydeo's transactional segment graph (verified beauty-store purchase signals, US consumers) and the Skydeo Insights affinity engine, which scores pairwise overlap across thousands of behavioral segments. Counts are addressable audience estimates, not retailer-reported customer totals. Want the underlying segments or a custom cut? Email beautygraph@skydeo.com.

Activate these audiences today

Ulta Beauty shoppers, Sephora shoppers, and cross-shoppers are live, syndicated segments. Push them to your DSP seat now, or ask us to run this bake-off on your brand.

Activate on SAM  Ulta Beauty Shoppers  Sephora Shoppers Or email beautygraph@skydeo.com to run this analysis on your brand.